Coin return — when a cabinet has to go back
Every machine had a coin return, and the first thing to know is which slot to press. For a return, it is the store that took your order.
Start where you paid
Open the order page of the partner store you bought the cabinet from and start the return or the claim there. They hold the receipt, the shipment and the refund route; their window and their conditions are the ones that apply. A message to us adds a day and changes nothing.
Arrived damaged
Photograph the outer carton before you unpack any further, then the damaged part, then the label. Upload both to the claim on the store's order page. Cabinets travel flat and a crushed corner usually tells the story; the photographs are what move a claim quickly.
A part missing from the box
Check the fixings tray and the foam under the head first — a bolt pack sitting under the marquee is the most common false alarm we hear about. If something really is absent, raise it on the order page and say which part by name. Tell us too, at floor@arcadeclassics.pages.dev, and we will look at how that box was packed.
Something fails after a few weeks
A dead button, a screen that will not light, a trackball that sticks: that is a warranty matter and it runs through the store's order page as well. Say what the cabinet does and what it does not, and include the serial line from the sticker on the back panel.
Changed your mind
Keep the carton and the foam until you are sure. A 61-inch cabinet repacked into its own box travels back without trouble; one repacked into something else usually does not, and a damaged return is a slower refund.
What we can do
Tell you whether a fault is normal behaviour or a defect, which part is called what, how a panel comes off, and whether a game is meant to behave the way it is behaving. That is worth an email to floor@arcadeclassics.pages.dev before you start a return — some of what gets returned is a difficulty mode nobody noticed.
